- All products are under ONE YEAR WARRANTY.
- All of our merchandise are under excellent and strict quality control. However, if there is a manufacturer fault, please inform us within 7 days of receiving merchandise. We’d like to offer an exchange or replace the faulty part.
- Items damaged during shipment will be replaced. Please sign “Receive as Damaged” on consignment note so that we can file a claim with courier company.
- Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance).
- If you’d like to return items but not for the reason of manufacturer fault, please refer to “Change of Mind Returns” of Return Policy. Fee may apply according to different conditions.
- If items have been shipped back to us, but it is assessed as non-manufacturer fault, we will support and discuss with you according to actual problems. In this case, if you’d like to cancel the order and claim refund, please refer to “Change of Mind Returns” of Return Policy. Fee may apply according to different conditions.
- This warranty policy is only valid for use of the product for home. If you want to use the product for commercial purposes, this warranty is inapplicable and please contact us for more commercial model options and advise related warranty policy.
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